Support Team
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Activity overview
Latest activity by Support Team-
Support Team created an article,
Customer Damage Flow
When a renter damages equipment, you can now create a work order to repair it and bill the cost back to them — without that repair distorting your internal fleet service-cost data.Key benefits of t...
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Support Team created an article,
Customer Damage Flow
When a renter damages equipment, you can now create a work order to repair it and bill the cost back to them — without that repair distorting your internal fleet service-cost data.Key benefits of t...
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Support Team created an article,
Admin User Types + Permissions
Each Admin User type in Quipli comes with a default set of permissions based on their Role. Below are the most common configurations to help you get started. Owners/LeadershipCounterDispatch/Driver...
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Support Team created an article,
June 15, 2026 - Release Notes
Quipli Release NotesJune 15, 2026✨ New Features 🖨️ Printable Work OrdersYou can now print or download a service ticket directly from any work order. A Print / Download option is available in the wo...
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Support Team created an article,
ID Scanner Setup
This article walks you through installing and configuring ParseLink and the ID Authentication SDK so your ID scanner works with Quipli. Complete each step in order — the process takes about 15–20 m...
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Support Team created an article,
June 1, 2026 - Release Notes
Quipli Release NotesJune 1, 2026✨ New Features 🔧 Work OrdersCustomer Damage Flow — When a renter damages equipment, you can now create a work order to repair it and bill the cost back to them — wit...
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Support Team created an article,
Understanding Order Needs Special Attention Notifications
When Quipli is unable to automatically approve a customer order, the order is flagged and a notification is sent to the relevant admin users. This is called an Order Needs Special Attention notific...
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Support Team created an article,
Setting Up a Cash Customer in Quipli
What Is a Cash Customer?A cash customer is a generic account for walk-in or one-time rentals where you don't need to capture full customer details. You can still collect payment by credit card — th...
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Support Team created an article,
Allocating the Pass-Through Processing Fee
OverviewWhen pass-through processing fees are enabled, Quipli adds the credit card processing fee to the customer's invoice total. To ensure that fee posts to its own line item in QuickBooks Online...
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Support Team created an article,
Inspection Checklist Examples by Equipment Category
Use these checklists as starting points when setting up inspection templates in Quipli. Each category includes recommended pass/fail checklist items and photo angles based on industry best practice...