Workflow 1: Customers can scan their driver's license after completing checkout on the e-commerce site. Here's a step-by-step breakdown of their experience:
1. During checkout, the customer will see a disclaimer about driver's license verification before completing their order.
2. After placing their order, the customer receives a text message containing instructions and a link to complete their license scan.
3. After clicking on the link provided, they're taken to a page where they can either use their camera to scan their driver's license or manually upload photos of it.
4. Once the scan is successful, the customer will be redirected to a License Scan Completed screen with a button to return to their order.
5. To confirm a customer's license has been submitted, go to the order in the admin console and check under Renter Information.
Workflow 2: Customers can also scan their driver's license directly through their customer portal. Here's a step-by-step breakdown of their experience.
1. Customers can log into their portal and navigate to Account Settings > Scan License.
2. After clicking the Scan License button, they're taken to a page where they can either use their camera to scan their driver's license or manually upload photos of it.
3. Once the scan is successful, the customer will be redirected to a License Scan Completed screen with a button to return to their order.
4. To confirm a customer's license has been submitted, go to the order in the admin console and check under Renter Information.
Workflow 3: When an admin creates an order, the customer will automatically receive a text message to scan their driver's license, as long as a valid phone number is on their account.
1. Once an order is created by an admin, the customer receives a text message with instructions and a link to complete their license scan. They will follow the same steps outlined in Workflow 1 to finish the scan.
2. If the customer doesn't receive the text message, start by confirming the correct phone number is listed on their profile. To update their information, click the three dots in the top right corner of the Customer box and press Save after any changes are made.
3. Once the phone number has been confirmed, resend the text message by clicking the Resend License Scan SMS button found under Renter Information.